FREQUENTLY ASKED QUESTIONS (FAQs)

How Do I Book My Cleaning?

How-To-Book

When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking.If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.

How to determine if your home is “Slightly Dirty, Pretty Dirty or Very Dirty.”

If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

What Is Included In A Regular Cleaning?

Do’s:

Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

All exterior surfaces in all rooms

Floors are mopped and vacuumed

Bathroom (complete toilet clean, shower, handles, tub, drain)

Bedroom shelving, nightstands, bed frames, tidy up bed)

All window sills

Don’ts:

All Extras are not included (must be selected for an additional cost)

The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s.

What Is Included In A Deep Cleaning?

Do’s:

Everything included in a regular clean +

Baseboards

Light switches & Door handles

Detailed Dusting

Back Splashes and Faucet Fixtures are polished

Light organization of all rooms (for detailed organization select add on)

Extra hour included for high detail areas

Don’ts:

All Extras are not included (must be selected for an additional cost)

What Is Included In A Move Out Or Move In Cleaning?

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

Which Service Do You Recommend For First Time Clients?

A deep clean is recommended for all first time cleaning by SeaGrape. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

Cancellations And Refunds

If you cancel before 48 hours you will receive a full refund to the payment information on file.

If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.

If you cancel within 24 hours, it is a non refundable $50 cancellation fee.

What Are Your Hours Of Operation?

Our hours of operation are: Monday – Sunday: 8am-9pm

Is There A Rescheduling Fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

How Do I Update Billing?

You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription.

What If I Want To Skip This Weeks Clean? Will I Still Be Charged?

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

Do You Clean Any Outside Surfaces Of The Home?

We do not. Our insurance only covers our cleaners inside your home, office, or construction site

What Day Is My Cleaning?

Please view your account page, look under “Subscription” to see your next scheduled cleaning. Please remember if that day doesn’t work for you, you can always change it.

Will The Same Cleaner Come Every-Time?

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

Do I Have To Be Home When The Cleaners Arrive Or Depart?

You do not! However if it’s your first time signing up for a SeaGrape cleaning, initial introductions always help develop the personable relationship with your home specialist.

Can I Trust Your Cleaners? Are They Background Checked?

You sure can! Our cleaners are federally and state-wide background checked. We vet the best, and get rid of the rest.

Is SeaGrape Licensed, Bonded, And Insured?

We are! We’re currently insured for up to $2M in general liability damage. Licensed in Florida state. And bonded through Hiscox.

Does SeaGrape Use Toxic Cleaners?

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Can I Leave A Key?

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Is Tipping Normal? If So How Much?

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your cleaning provider.

What If Something Breaks?

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Do You Clean If People Smoke Indoors?

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

What If I’m Not Satisfied With My Cleaning After They Leave?

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

Am I Charged Upon Booking?

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

Are Your Prices Negotiable?

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

What If My Chosen Service Ins't Completed In Time?

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with.

What If My Home Requires More Time Than What It Was Booked For?

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

Why Do I Need To Select The Level Of Cleanliness My Home Is In When I Book?

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.

What Can I Expect When I Add Organization To My Booking?

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How Do I Cancel My Account?

Please head to the “account” page on our website, login into your account. Find “cancel my account” and submit a quick form to successfully cancel your clean.

How Do I Determine The Answer To "How Often Do You Clean"?

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.

Chargebacks

Chargebacks: Due to the increase in fraudulent chargebacks we’ve experienced throughout the entire duration of the pandemic we’ve hired a collections agency to put all fraudulent chargebacks into collections. All accounts in collections will also receive a 10% late fee every month. As well as all *NEW* customers will be charged upon booking no matter how far out you book.

(305) 209-1990

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